Cancellation Policy

Cancellation Policy

We understand that plans can change. This Cancellation Policy explains when you may request to cancel an order, how cancellation requests are reviewed, and how refunds are handled.

1. Cancellation Eligibility

Whether you can cancel your order depends on whether the order has already been shipped.

Orders That Have Not Been Shipped: You may request to cancel your order as long as it has not yet been shipped.
Orders That Have Already Shipped: Once an order has been shipped, it cannot be cancelled.

If you wish to cancel your order, please contact us as soon as possible so that we can verify the current status of your order.

2. Orders That Have Not Been Shipped

If your order has not yet been shipped, you may submit a cancellation request.

We will review the current status of your order to determine whether it can still be cancelled. If the order has not been shipped and your cancellation request is approved:

We will confirm the cancellation of your order.
We will arrange a full refund.
The refund will be issued to the original payment method used for the purchase.
We will notify you of the result of your cancellation request.

Please submit your cancellation request as soon as possible, as an order cannot be cancelled once it has been shipped.

3. Orders That Have Already Shipped

Once an order has been shipped, it cannot be cancelled. After an order has entered the shipping process, we cannot guarantee that the package can be intercepted or stopped.

If you request to cancel an order after it has been shipped, we recommend that you wait for the order to be delivered. After receiving the product, you may review our Returns & Refunds Policy to determine whether your order and the item(s) qualify for a return and refund.

Any return or refund request for a delivered order will be handled in accordance with the applicable Returns & Refunds Policy.

4. How to Request a Cancellation

Email is our preferred method for submitting cancellation requests.

You may contact us using the following methods:

Email: team@travenivor.com

Phone: +1 (314) 385-2312

When submitting a cancellation request, please provide the following information whenever possible:

Order Number
Name
Email address associated with the order
Relevant order or payment information that can help us verify the order
Reason for the cancellation request

To protect your account and payment information, please do not send your full credit card number, CVV, password, or other sensitive payment credentials by regular email. Please provide only the information reasonably necessary for us to identify and verify your order.

5. Cancellation Review and Confirmation

All cancellation requests are subject to review based on the current status of the order.

The cancellation process generally follows these steps:

Cancellation Request → Order Status Review → Cancellation Confirmation → Refund Processing

If the order has not been shipped and the cancellation request meets the applicable requirements, we will approve the cancellation, notify you of the result, and arrange the refund.

If the order has already been shipped, we will inform you that the order cannot be cancelled and recommend that you wait for the product to be delivered. You may then refer to our Returns & Refunds Policy to determine whether you may request a return and refund after delivery.

We will process cancellation requests as promptly as reasonably possible and notify you of the result after reviewing your order.

6. Refunds for Cancelled Orders

If your cancellation request is approved before the order has been shipped, you will receive a full refund.

The refund will be initiated using the original payment method used for the purchase and returned to the original payment account or payment method.

We will not charge an additional cancellation fee for an approved cancellation.

7. Refund Timing

Once your cancellation request has been approved, we will arrange the refund as promptly as reasonably possible and notify you of the result of your cancellation request.

The time required for the refund to appear in your account may vary. Although we initiate the refund through the original payment method, the actual time for the funds to appear in your account depends on the bank, card issuer, payment provider, or other financial institution involved in processing the payment.

Therefore, we cannot guarantee that the refund will appear immediately.

If you have not received your refund within a reasonable period after we notify you that it has been processed, please contact us so that we can assist you in checking the status of the refund.

8. Contact Us

If you have any questions about cancelling an order or need to check the status of your order, please contact us using the information below:

Travenivor

Address: 4655 Elmbank Ave #1A, Saint Louis, MO 63115, United States

Email: team@travenivor.com

Phone: +1 (314) 385-2312

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM (Eastern Time)