Shipping Policy
Shipping Policy
At Travenivor, we are committed to making the shipping process clear and straightforward. This Shipping Policy explains our shipping destinations, shipping fees, order processing times, shipping methods, and how we handle shipping-related issues.
1. Shipping Destinations
We currently ship throughout the United States.
2. Shipping Fees
Shipping fees are based on the order amount:
Orders under €200: €13 shipping fee
Orders of €200 or more: Free shipping
The €200 threshold is based on the total order amount.
3. Order Processing Time
Orders are normally processed within 2–3 business days after order confirmation.
Processing time refers to the time required to prepare and process an order before it is handed over to the carrier for shipment. It does not include transit time.
Order Processing Time + Transit Time = Estimated Delivery Time
4. Order Cut-Off Time
Our daily order cut-off time is 6:00 PM.
Orders placed before 6:00 PM will begin processing on the same day.
Orders placed after 6:00 PM will be processed starting on the next business day.
Orders placed on holidays will be processed starting on the next business day.
Therefore, order processing and delivery times may vary due to weekends and holidays.
5. Shipping Methods and Transit Time
Orders will be shipped using one of the following carriers:
DHL Express
FedEx
UPS
After the order has been processed, the estimated transit time is 10–14 business days.
The specific carrier used may vary depending on shipping and logistics arrangements.
6. Estimated Delivery Time
Your order first requires approximately 2–3 business days for processing, after which it enters the transit stage, which takes approximately 10–14 business days.
Therefore, the total delivery time is an estimate based on the order processing time and transit time. Actual delivery times may vary due to carrier operations, weather, holidays, transportation conditions, shipping volume, or other factors beyond our reasonable control.
We do not guarantee a specific delivery date.
7. Taxes and Customs
All applicable tax-related costs are included in the corresponding product prices.
We have arranged for our logistics providers to handle customs clearance directly. You will not be required to pay any additional taxes or customs clearance fees.
8. Order Tracking
Once your order has been shipped, we will provide tracking information, which you can use to check the status of your shipment.
Please note that after the package is handed over to the carrier, tracking information may take some time to appear or update.
If your tracking information has not been updated for an extended period or shows an unusual status, please contact us, and we will assist you in checking the status of your order.
9. Delayed, Damaged, or Lost Shipments
Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us, and we can assist you in checking the order status with the relevant carrier.
When contacting us, please provide:
Your Order Number
Your Tracking Number
Other relevant order information that may help us check the shipment
Damaged Packages
If your furniture is damaged during transit, please contact us promptly at team@travenivor.com. Please provide your Order Number, Tracking Number, and photos or other reasonable information that can help us verify the issue.
We will work with the relevant logistics provider to verify the shipping situation and assist you with the appropriate next steps. Where applicable, damage caused during transit may also be handled in accordance with our Returns & Refunds Policy.
Lost Packages
If you believe your package has been lost during transit, please contact us promptly at team@travenivor.com and provide your Order Number and Tracking Number.
We will verify the shipping status with the relevant carrier or logistics provider and assist in resolving the issue based on the circumstances.
10. Shipping Address
You are required to provide a complete and accurate shipping address when placing your order.
An incorrect, incomplete, or missing address may result in delivery delays, a returned package, or other shipping-related issues.
If you need to change your shipping address, please contact us as soon as possible and preferably before your order enters the shipping process. Once the order has entered the shipping or transit stage, it may no longer be possible to change the shipping address.
11. Order Changes and Cancellations
If your order has not yet entered the processing or shipping stage, please contact us as soon as possible if you need to request an order change or cancellation.
Orders that have not yet shipped: Eligible orders may be canceled for a full refund.
Orders that have already entered processing, shipping, or transit: Changes or cancellations may not be possible.
Orders that have already shipped: These orders generally cannot be canceled directly. If the order qualifies for a return, you may request a return and refund after receiving the product in accordance with our Returns & Refunds Policy.
If you need to make an order change or request a cancellation, please contact us as soon as possible, as we cannot guarantee that the request can be completed once the order has moved to the next stage of processing.
12. Delivery Responsibility
We arrange order processing and delivery based on the information provided with your order. Actual transportation and delivery are handled by third-party carriers and logistics providers.
Delivery may be delayed due to weather, traffic, carrier operations, holidays, shipping volume, or other factors beyond our reasonable control.
If your order experiences a significant or unusual shipping issue, please contact us. We will assist you in checking the order and communicating with the relevant logistics provider where appropriate.
Nothing in this Shipping Policy is intended to limit any rights or consumer protections provided to you under applicable law.
13. Contact Us
If you have any questions about shipping, delivery delays, damaged or lost packages, tracking, shipping address changes, or order cancellations, please contact us:
Travenivor
Address: 4655 Elmbank Ave #1A, Saint Louis, MO 63115, United States
Email: team@travenivor.com
Phone: +1 (314) 385-2312
Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM (Eastern Time)