Returns & Refunds Policy

Returns & Refunds Policy

We want you to shop with confidence. This Returns & Refunds Policy explains the applicable terms and procedures for order cancellations, statutory withdrawal rights, standard after-sales returns, refunds, return labels, return shipping costs, and refund processing times.

This policy applies to eligible products purchased through our website. Where applicable law provides consumers with rights that cannot be excluded or limited, those rights will not be affected by this policy.

1.Order Cancellation

Unshipped Orders

If your order has been placed but has not yet shipped, you may contact us to request cancellation.

Eligible unshipped orders that are successfully canceled will receive a full refund to the original payment method used for the purchase.

Because orders may enter the fulfillment or shipping process quickly, please contact us as soon as possible if you wish to cancel your order.

Shipped Orders

Once an order has shipped, it generally cannot be canceled directly.

If you no longer want an order that has already shipped, you may request a refund after receiving the product under an applicable statutory withdrawal right or through the standard after-sales return process described in this policy.

2. 14-Day Statutory Withdrawal Right

Where applicable law provides consumers with a 14-day statutory withdrawal right, consumers may exercise that right without giving a reason within the legally applicable period.

For an applicable 14-day statutory withdrawal right:

You do not need to provide a reason for exercising the withdrawal right.
Exercise of the statutory withdrawal right should not be made subject to prior review or approval by us.
Returns and refunds will be handled in accordance with applicable law.

Please note: The statutory withdrawal right and the standard after-sales return process are two different return mechanisms. The statutory withdrawal right applies to eligible 14-day withdrawals without requiring you to provide a reason or wait for standard after-sales return approval. Only for return requests that do not fall within the scope of a statutory withdrawal right may we request order information and relevant details and assist with the request based on the order status and applicable conditions.

The 14-day statutory withdrawal right applies only where required by applicable law and to the products and transaction circumstances covered by that law. It does not necessarily apply to every product, order, or transaction.

3. Standard After-Sales Return Period and Conditions

Except where a statutory withdrawal right applies, customers may request a standard after-sales return and refund within 45 days after receiving the product, subject to this policy.

For a standard after-sales return, the product generally needs to meet the following conditions:

The product is from an order eligible for return.
The return request is submitted within 45 days after receiving the product.
The condition of the product meets the applicable return requirements.
The product can be securely and reasonably packaged and returned.
Any other reasonable requirements applicable to the specific return process are satisfied.

For an after-sales return request, you may provide your order number and relevant details, and we will assist you based on the order status and applicable conditions.

For standard after-sales returns that do not fall within the scope of a statutory withdrawal right, we may need to understand the reason for the return, the order status, and the condition of the product in order to determine the appropriate return process.

If you request a return because you changed your mind, no longer want the product, ordered the wrong item, or for another personal reason, we may accept the return if the applicable return requirements are met. In such cases, return shipping costs and reasonable return-related costs may be your responsibility.

Submitting a standard after-sales return request does not automatically result in a refund. Any refund will be handled according to the applicable return conditions and the actual condition of the returned product.

Where applicable law provides consumers with additional mandatory rights, those rights will not be affected by this policy.

4. No Direct Exchanges

We currently handle eligible product changes primarily through a return and refund followed by a new order, rather than providing direct exchanges.

We understand that you may prefer to exchange a product directly. However, inventory availability, product batches, and order-processing procedures may change, making it difficult to guarantee that the same product will be available for replacement at the time you need it.

If you would like a different product or need to purchase the same product again, you may return the eligible product in accordance with the applicable return process and place a new order when appropriate.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged during shipping, has a product quality issue or defect, or is different from the product you ordered, please contact us so that we can review the situation and assist you.

Depending on the circumstances, we may provide:

A full refund;
A partial refund; or
Another reasonable resolution.

If a product was damaged during shipping or has a product quality issue and a return is required, the applicable return shipping cost will not be charged to you.

If we sent you an incorrect product, we will also provide an appropriate resolution based on the circumstances. If the incorrect product needs to be returned, we will provide return instructions and handle the applicable return label and related costs as appropriate.

To help us verify the issue, we may reasonably ask you to provide:

Your order number;
A description of the issue with the product;
Photos of the product;
Photos of the outer or shipping packaging; or
Other information reasonably necessary to verify the issue.

We will not ask you to provide sensitive personal information that is unrelated to processing your return, refund, or order-related issue.

6. Return Shipping and Return Labels

For standard after-sales returns that require a product to be returned, we will provide an electronic return label where applicable.

You are responsible for:

Downloading the electronic return label we provide.
Printing the return label yourself.
Properly packaging the product according to the return requirements.
Securely attaching the printed return label to the package.
Returning the package according to the return instructions we provide.
Customer-Requested Standard Returns

If the return is requested because you changed your mind, no longer want the product, ordered the wrong item, or for another personal reason, return shipping costs and reasonable return-related costs may be your responsibility.

The applicable costs will depend on the circumstances of the return and applicable legal requirements.

Damaged, Defective, or Incorrect Items

If the return is required because of a product quality issue, damage that occurred during shipping, or an incorrect product sent by us, the applicable return shipping cost will not be charged to you.

If the product needs to be returned, we will provide the applicable electronic return label and return instructions. You will need to download and print the electronic label yourself.

For an applicable 14-day statutory withdrawal right, return shipping and related costs will be handled in accordance with applicable law.

7. How to Request a Return or Refund

If You Are Exercising an Applicable 14-Day Statutory Withdrawal Right

If you are exercising an applicable 14-day statutory withdrawal right, you do not need to provide a reason for the withdrawal and do not need to wait for standard after-sales return approval.

You may submit your withdrawal notice through the contact information we provide, in accordance with applicable law. We will handle the subsequent return and refund process as required by applicable law.

If the product must be returned under applicable law, you should follow the return instructions provided to you.

Standard After-Sales Return Requests

For return requests that do not fall within the scope of a statutory withdrawal right, the following process generally applies:

Step 1 — Contact Us

You may contact us, preferably by email.

For an after-sales return request, you may provide:

Your order number;
Relevant details regarding the return or refund; and
Photos if the issue involves damage, a product quality issue, or an incorrect product.

For an after-sales return request, you may provide your order number and relevant details, and we will assist you based on the order status and applicable conditions.

Step 2 — Assistance

For standard after-sales return requests, we will assist you based on the order status, applicable conditions, and the relevant information you provide.

If the product needs to be returned, we will provide further return instructions and an applicable electronic return label.

Step 3 — Return the Product

If the product needs to be returned:

Download the electronic return label we provide.
Print the return label yourself.
Properly package the product as required.
Attach the label to the return package.
Ship the product according to the return instructions provided.

Step 4 — Product Inspection

After receiving the returned product, we will inspect and verify the condition of the product and the circumstances of the return as applicable.

For standard after-sales returns, the condition of the product may affect whether the refund qualifies under this policy and the amount of any applicable refund.

Applicable statutory withdrawals will be handled in accordance with applicable law.

Step 5 — Refund

For an eligible standard after-sales return, once we have received and verified the returned product, we will initiate the refund within 3 business days.

The refund will be issued to the original payment method used for the purchase.

8. Refund Processing

For standard after-sales returns, once the product has been received and verified, we will initiate the applicable refund within 3 business days.

For eligible cancellations of unshipped orders, we will issue a full refund to the original payment method.

For an applicable 14-day statutory withdrawal right, refunds will be processed in accordance with applicable legal requirements.

If a partial refund is approved based on the circumstances of a standard after-sales return, only the approved amount will be refunded.

The time when a refund is initiated is not necessarily the time when the funds become available in your account. After we initiate the refund, the time required for the funds to appear may depend on the processing speed of your financial institution or payment service provider.

9. Refund Timing

For standard after-sales returns, once we have received and verified the returned product, we will initiate the refund within 3 business days.

Refunds will be issued to the original payment method used for the purchase.

The actual time required for a refund to appear in your account may depend on:

Your bank;
Your credit card issuer;
Your payment service provider; or
Another financial institution or payment processor.

Processing times may vary among financial institutions. Therefore, the date we initiate a refund is not necessarily the date you receive the funds.

We cannot guarantee that the funds will appear in your account by a specific date because the actual posting time may depend on the relevant financial institution or payment service provider.

If you have not received an expected refund after allowing reasonable processing time for the relevant financial institution, please contact us so that we can assist in reviewing the refund status.

10. Items That May Not Qualify for a Standard After-Sales Refund

For products that do not fall within an applicable statutory withdrawal right and do not meet the requirements for a standard after-sales return, a refund may not be available under this policy.

Circumstances that may affect eligibility for a standard after-sales refund include:

A return requested after the applicable 45-day standard after-sales return period;
A product damaged due to customer-related causes;
A returned product whose condition does not meet the applicable return requirements;
Inability to reasonably verify the product's connection to the relevant order; or
Other circumstances that do not meet the applicable standard after-sales return requirements.

We will handle standard after-sales returns based on the order information, return circumstances, actual condition of the product, and applicable return requirements.

If a product has been damaged during shipping, has a product quality issue, or was incorrectly shipped, we will provide an appropriate resolution based on the circumstances.

The provisions in this section concerning standard after-sales returns should not be interpreted as limiting any statutory withdrawal right that a consumer may have under applicable law.

Nothing in this policy is intended to exclude, limit, or reduce any consumer rights granted under applicable law that cannot legally be excluded or limited.

11. Contact Us

If you have any questions about order cancellation, the 14-day statutory withdrawal right, standard after-sales returns, refunds, damaged products, product quality issues, or incorrect products, please contact us.

Travenivor

Address: 4655 Elmbank Ave #1A, Saint Louis, MO 63115, United States

Email: team@travenivor.com

Phone: +1 (314) 385-2312

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM (Eastern Time)