Privacy Policy

1. Privacy Policy

This Privacy Policy explains how we collect, use, share, retain, and protect your personal information when you visit and use travenivor.com, browse or purchase our Living Room Furniture and Garden Furniture, place an order, contact customer service, or otherwise interact with our website and related services.

We respect your privacy and are committed to explaining our data practices in a clear and transparent manner. This Privacy Policy applies to personal information we collect through the website and related interactions. This Policy does not necessarily apply to third-party websites, services, or platforms that you access through or as a result of using our website. Such third parties may process your information in accordance with their own privacy policies and terms.

We currently provide shipping throughout the United States.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

Visit or browse our website;
View or search for products;
Add products to your shopping cart or otherwise use shopping features;
Create an account;
Place or manage an order;
Submit contact, billing, or shipping information;
Submit a return, refund, or other customer service request;
Contact our customer service team; or
Otherwise provide information to us through the website.

This Privacy Policy primarily addresses the personal information we collect and process through the activities described above.

When you use third-party services, such as payment, shipping, analytics, website hosting, or other service providers, those third parties may process relevant information in accordance with their own privacy policies and terms.

3. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Contact Information

This may include:

Name;
Email address;
Telephone number;
Shipping address;
Billing address; and
Other contact information that you voluntarily provide.
Order Information

When you make a purchase or otherwise interact with an order, we may collect:

Products purchased;
Order number and order details;
Purchase records and transaction history;
Shipping and logistics information;
Return or refund-related information; and
Communications relating to an order or service request.
Account Information

If you create an account, we may collect information necessary to establish and maintain that account, such as your name, email address, and account-related preferences or other information.

Customer Service Information

When you contact us, we may collect information that you voluntarily provide, including questions, requests, feedback, complaints, and other communications relating to your purchase or use of the website.

Device and Usage Information

When you access or use our website, we may automatically collect certain technical information, such as:

IP address;
Browser type and settings;
Device type and operating system;
Pages or products viewed;
General usage and interaction information;
Referring or exit pages; and
Other technical information that helps us operate, secure, and improve the website.
Cookies and Similar Technologies

We may collect information through Cookies, pixels, tags, scripts, and similar technologies. These technologies may collect information relating to your browser, device, website activity, preferences, and interactions with the website.

4. How We Collect Information

We may collect personal information in the following ways:

Directly from you, such as when you place an order, create an account, contact us, submit a request, or provide information through the website;
Automatically, such as when you browse or use the website through Cookies and similar technologies; and
From service providers or other sources, where permitted by applicable law and reasonably necessary to provide services, process transactions, maintain website functionality, or protect our business.

We will make reasonable efforts to ensure that the information we collect is reasonably relevant to the purposes for which it is collected and processed.

5. Cookies and Similar Technologies

We use Cookies and similar technologies to support the operation of the website and improve the website experience.

Cookies may be used to:

Ensure that the website operates properly;
Remember user preferences;
Save shopping cart or related shopping activity;
Understand how visitors use our website;
Measure website performance;
Improve website functionality and user experience; and
Support marketing or advertising functions where applicable.

Cookies may generally be divided into the following categories:

Strictly Necessary Cookies

These Cookies are necessary for core website functions, such as security, navigation, shopping features, or other essential services. Because these Cookies are required for the website to operate properly, they may continue to operate even if you reject other Cookies.

Functional Cookies

These Cookies are used to remember your preferences and choices in order to provide a more convenient and personalized website experience.

Analytics/Performance Cookies

These Cookies may help us understand website traffic, usage patterns, and website performance so that we can improve our website and services.

Marketing/Advertising Cookies

Where actually used, these technologies may support marketing or advertising activities, including measuring the effectiveness of marketing activities.

Where applicable law requires consent for non-essential Cookies or similar technologies, we will provide an appropriate notice and consent mechanism before using the relevant technologies.

You may manage your Cookie preferences through the Cookie settings tool provided by the website, your browser settings, or other controls provided by the website.

If you withdraw your consent for Cookies that require consent, we will no longer rely on that consent as the basis for the relevant processing going forward. Necessary Cookies may continue to operate because they are required for the website to function properly.

6. How We Use Personal Information

We may use personal information for the following purposes:

Process and fulfill orders;
Arrange product delivery;
Provide customer support;
Process returns, refunds, and related requests;
Communicate with you regarding orders, purchases, or service matters;
Maintain website functionality and security;
Detect and prevent fraud, abuse, or unauthorized activity;
Improve website functionality, products, services, and customer experience;
Understand website usage and performance;
Comply with applicable legal and regulatory obligations; and
Carry out other purposes disclosed to you when information is collected or otherwise permitted by applicable law.

We will make reasonable efforts to ensure that the use of personal information remains reasonably consistent with the purposes for which it was collected and with applicable legal requirements.

7. How We Share Personal Information

Unless there is a lawful and reasonable purpose or appropriate authorization, we do not make personal information publicly available. We may share necessary information with certain categories of third parties where necessary to fulfill the purposes described in this Privacy Policy or as permitted by law.

These categories of third parties may include:

Payment Processors

Payment transactions may be completed through third-party payment processors. Information necessary to complete a transaction may be provided to the relevant payment service provider. Payment service providers may process payment information in accordance with their own privacy policies and security measures.

Shipping and Logistics Service Providers

To complete order delivery, we may provide necessary information such as your name, shipping address, telephone number, and order details to shipping or logistics service providers.

Website Hosting and Technology Service Providers

We may use third-party service providers to host, maintain, protect, and support the website and related technology. These service providers may process information on our behalf as necessary to provide their services.

Analytics or Service Providers

We may share certain information with service providers that help us understand website usage, maintain website performance, or improve our services.

Customer Support and Operational Service Providers

We may use service providers to assist with customer service, order management, communications, or other operational activities.

Legal, Regulatory, and Government Authorities

Where required or permitted by law, we may disclose personal information when necessary to comply with applicable laws, legal processes, court orders, government requests, or regulatory requirements, or for other reasons permitted or required by law.

Terms such as "sale," "sharing," and similar terms may have specific meanings under different U.S. privacy laws. If applicable laws apply to our activities, we will process personal information and related consumer requests in accordance with the requirements of those laws.

8. Data Storage, Retention, and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes for which the information was collected, including providing services, maintaining appropriate business records, resolving disputes, preventing fraud, and complying with applicable legal, tax, accounting, or regulatory requirements.

In certain circumstances, we may retain personal information for a longer period if required or permitted by applicable law or reasonably necessary for legitimate business purposes.

When personal information is no longer needed, we may delete, anonymize, or securely dispose of it in accordance with applicable law and reasonable data management practices.

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage system can guarantee absolute security. Therefore, we cannot guarantee that personal information will be completely secure.

9. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include:

Right to access: Request to know about the personal information we hold about you and, where required by law, obtain a copy of that information;
Right to correct: Request correction of inaccurate or incomplete personal information;
Right to delete: Request deletion of personal information, subject to exceptions provided by applicable law;
Right to restrict processing: Where applicable, request restriction of certain processing of personal information;
Right to object: Where applicable, object to certain types of data processing;
Right to data portability: Where applicable, request personal information in a portable format;
Right to withdraw consent: Where applicable, withdraw consent when personal information is processed based on your consent;
Cookie choices: Manage or reject certain non-essential Cookies and similar technologies; and
Marketing choices: Opt out of certain marketing communications.

These rights do not apply to all users and may vary depending on your state or country, applicable law, and the specific data processing activity. Certain requests may be subject to exceptions or limitations provided by law.

If you receive marketing communications from us, you may also use the unsubscribe mechanism provided in the relevant communication.

10. How to Exercise Your Privacy Rights

To submit a privacy request, please contact us through the following method:

Email: team@travenivor.com

When submitting a request, please provide, where possible:

Your name;
The email address you used to interact with us;
The type of request you are making; and
Relevant order or account information.

To protect user information and prevent unauthorized requests, we may need to request reasonable information to verify your identity. We will not require unnecessary sensitive information, such as complete payment-card information, solely to verify a privacy request.

We will review and respond to qualifying requests within the time required by applicable law. If we are unable to fulfill a request, we will explain the applicable reason where required by law.

11. Withdrawal of Consent

If we process personal information or use certain Cookies based on your consent, you may withdraw that consent where applicable.

You may withdraw consent through the following methods:

Adjusting available Cookie settings;
Using the unsubscribe mechanism in marketing communications; or
Contacting us at team@travenivor.com.

Withdrawing consent does not affect the lawfulness of processing carried out based on valid consent before you withdrew your consent.

Withdrawing consent also does not automatically stop all data processing. If another lawful basis applies, such as fulfilling an order, complying with a legal obligation, maintaining website security, or another purpose permitted by applicable law, we may continue to process the relevant information.

12. Legal Basis for Processing Personal Information

For individuals to whom the GDPR applies, we process personal information only when an applicable legal basis exists.

Depending on the circumstances, we may rely on the following legal bases:

Consent

For processing activities where the law requires consent, such as certain non-essential Cookies or marketing activities, we may process information based on your consent. Where applicable, you may withdraw your consent.

Performance of a Contract

When processing personal information is necessary to enter into or perform a contract with you, we may process information on the basis of contract performance, such as processing orders, arranging delivery, or handling returns and refunds.

Compliance with a Legal Obligation

When processing personal information is necessary to comply with applicable legal, tax, accounting, regulatory, or other legal obligations, we may process information based on the relevant legal obligation.

Legitimate Interests

When processing personal information is necessary for our legitimate interests, we may process information based on legitimate interests, such as maintaining website security, preventing fraud or abuse, operating and improving our services, and protecting our business, provided that these interests are not overridden by applicable individual rights and freedoms.

Other Lawful Bases

Where applicable, we may also rely on other lawful bases recognized by the GDPR or other applicable data protection laws.

We do not use consent as the legal basis for all data processing activities. The applicable legal basis depends on the nature and circumstances of the specific processing activity.

13. U.S. Privacy Laws

We process personal information in accordance with applicable U.S. federal and state privacy, consumer protection, and data security laws.

Depending on your location and the specific circumstances of our data processing, you may have additional rights under applicable state privacy laws. These rights may include access, correction, deletion, opting out of certain data processing activities, and other protections provided by applicable law.

Because privacy laws differ among U.S. jurisdictions and certain laws apply only when specific legal requirements are met, we do not assume that all U.S. privacy laws apply to every user or every data processing activity.

If applicable law provides you with additional privacy rights, we will process qualifying requests in accordance with that law.

1 4. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, data processing practices, legal requirements, or other circumstances.

When we make changes, we will post the updated Privacy Policy on our website and update the Last Updated date at the beginning of this Policy.

For material changes, we may provide additional notice or take other appropriate measures where required by applicable law.

We recommend that you review this Privacy Policy periodically to understand how we handle personal information.

15. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, or if you wish to exercise an applicable privacy right, please contact us using the following information:

Travenivor

Address: 4655 Elmbank Ave #1A, Saint Louis, MO 63115, United States

Email: team@travenivor.com

Phone: +1 (314) 385-2312

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM (Eastern Time)